The Art of Orchestrating Supply Chain Planning in Discrete Manufacturing
Drive improved results in discrete manufacturing and unlock added value for your company through integrated business planning solutions. Tackle the…
2022 Omnichannel Customer Service Digital Maturity Index for the Retail Industry
As digital becomes the front door to stores, retailers straddled with legacy processes and technology will struggle to sustain competitive…
Eight Considerations for Exceptional Customer Engagements
In today’s fiercely competitive retail sector, delivering an exceptional customer experience (CX) is vital to getting — and staying —…
Nine Key CX Trends
Many emerging customer experience (CX) trends have accelerated amidst sustained social and economic disruption. Businesses worldwide have fast-tracked initiatives to…
Frost & Sullivan: How Retailers Celiver Superior CX
For retailers, perhaps more so than any other industry, the contact center is at the epicenter of orchestrating a successful…
3 Steps To Modernizing The Government Contact Center
Whether it’s a simple question or a complex issue, citizens expect to receive the same great customer experience from government…
Delivering On The Promise Of Digital Government: Creativing A Cohesive CX Ecosystem
The ultimate goal of state and local digital transformation efforts is to provide government services better, faster and more efficiently.…